If things aren’t meeting your expectations you should always seek to raise these at an early stage and seek advice if these are not resolved.  You should inform us promptly if:

• there are any changes to your circumstances,
• your own experience is adversely affected by the behaviour of fellow students or staff,
• your academic progress, or any other aspect of your experience, gives you cause for concern.

The sooner we are aware of your concerns, or areas you are having difficulty with, the sooner we can work with you to explore how these can be addressed to improve your experience.  Further information on the steps you should take in different circumstances are available here:

http://www.cardiff.ac.uk/for/current/student-charter/expectations/index.html